
1) Express your genuine concern.
2) Be kind and sensitive yet direct, and ask questions such as:
"Are you thinking about hurting yourself?"
"Do you have access to weapons or other objects to harm yourself?" (If "yes", construct a plan to remove them.)
3) Contact someone close to the person, such as: a family member or friend for additional support.
4) Help them access a Mental Health Crisis line or tr
MEDICAL RECORD REQUESTS AND COMPLAINTS
The goal of Clarity Counseling Center of Ellis County, INC. is to deliver the highest quality behavioral health services. It is a privilege to assist clients in improving their wellbeing and functioning.
Medical Record Request
Clients may request their Medical Records by emailing:
claritycounselingelliscounty@gmail.com
Please allow up to 15 business days to complete your request.
Feel free to contact (214)693-7382 for questions.
Complaints
If you are dissatisfied, at any time, with these services, please don’t hesitate to notify Sandra Bruce, LPC-S either in person or via phone at (214)693-7382. Your input is extremely important and will be prioritized for a timely, effective solution.
If your complaint isn’t resolved or you prefer to report your complaint directly to the state board, please contact:
Texas Behavioral Health Executive Council, and utilize the form which is linked below:
Contact Information for BHEC:
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system:
(800) 821-3205
Consumer Complaints can be filed with the Texas Attorney General
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
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